Privacy Policy
Last updated: 09/20/2025
This Privacy Policy describes how KEYS DIGITAL LTD (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website at https://securesoftwarekeys.comĀ and purchase our digital games and software products (“Services”).
Questions or concerns? Please contact us at support@securesoftwarekeys.com.
SUMMARY OF KEY POINTS
Q. What personal information do we collect?
We collect information you provide when creating accounts, making purchases, and contacting us, including names, email addresses, billing information, and payment data.
Q. Do we process sensitive personal information?
We do not intentionally collect or process sensitive personal information.
Q. How do we process your information?
We use your information to process orders, provide customer support, improve our services, and communicate with you about your purchases and our products.
Q.Ā When and with whom do we share personal information?
We share information only with payment processors, service providers, and as required by law. We do not sell your personal information.
Q. How do we keep your information safe?
We implement security measures to protect your data, though no system can guarantee 100% security.
Q. What are your rights?
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. LEGAL BASIS FOR PROCESSING (UK GDPR)
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. INTERNATIONAL DATA TRANSFERS
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. PRIVACY RIGHTS FOR UK RESIDENTS
12. CONTROLS FOR DO-NOT-TRACK FEATURES
13. PRIVACY RIGHTS FOR US RESIDENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
Account Information: When you create an account, we collect:
- Full name and email address
- Username and password
- Billing and shipping addresses
- Phone number (if provided)
Payment Information: We collect payment data necessary to process purchases through our payment processor Stripe. All payment processing complies with US Payment Card Industry (PCI) standards and UK GDPR requirements. You can find their privacy policy at https://stripe.com/privacy. We do not store complete payment card information on our servers.
Communications: We collect information when you:
- Contact our customer support
- Participate in surveys or feedback forms
- Subscribe to newsletters or promotional emails
Information Automatically Collected
We automatically collect certain information when you visit our website:
Device and Usage Data:
- IP address and general location information
- Browser type, version, and operating system
- Device identifiers and characteristics
- Pages viewed and time spent on our site
- Referral sources and search terms used
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website usage.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for the following purposes:
Order Processing and Fulfillment:
- Processing and completing your purchases
- Delivering digital products and services
- Managing your account and purchase history
Customer Service:
- Providing technical support and customer assistance
- Responding to inquiries and resolving issues
- Processing refunds and returns when applicable
Business Operations:
- Improving our website and services
- Analyzing usage patterns and preferences
- Preventing fraud and ensuring security
- Complying with legal obligations
Communications:
- Sending order confirmations and updates
- Providing important service announcements
- Sending promotional emails (with your consent)
3. LEGAL BASIS FOR PROCESSING (UK GDPR)
We process your personal information based on the following legal grounds under UK GDPR and Data Protection Act 2018:
Contract: Processing necessary to fulfil your purchase and provide our services. This includes processing payments, delivering digital products, and providing customer support.
Legal Obligation: Compliance with applicable laws and regulations, including tax requirements, fraud prevention, and legal investigations.
Legitimate Interests: Improving our services, preventing fraud, maintaining security, analyzing usage trends, and protecting our legal rights.
Consent: Where you have explicitly agreed to processing for specific purposes, such as receiving marketing communications or allowing cookies for analytics.
You can withdraw consent at any time by contacting us using the details in Section 15. However, withdrawal of consent does not affect the lawfulness of processing based on other legal grounds before the withdrawal.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We share your information only in the following limited circumstances:
Service Providers: We work with trusted third-party providers who assist with:
- Payment processing and fraud prevention
- Website hosting and technical infrastructure
- Email delivery and customer communications
- Analytics and website optimization
Legal Requirements: We may disclose information when required by:
- Court orders, subpoenas, or legal processes
- Law enforcement investigations
- Protection of our rights and safety
- Compliance with applicable laws and regulations
Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes, we use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website traffic and user behavior
- Provide personalized content and recommendations
- Prevent fraud and enhance security
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
Your Cookie Choices: Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit website functionality.
Third-Party Analytics: We use Google Analytics to analyze website usage. You can opt out by visiting: Google Analytics Opt-Out (https://tools.google.com/dlpage/gaoptout).
We use Google Ads and Google Analytics to track advertising performance and enhance our marketing efforts. Google may use cookies to collect data for remarketing and analytics purposes. You can opt out of personalized ads by visiting Google Ad Settings (https://adssettings.google.com/).
Cookie Consent: In accordance with UK and EU privacy laws, we obtain your consent before placing non-essential cookies on your device. You will see a cookie consent banner when you first visit our website. You can manage your cookie preferences at any time through your browser settings or by contacting us.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information only as long as necessary for:
- Fulfilling the purposes outlined in this policy
- Meeting legal, accounting, and regulatory requirements
- Resolving disputes and enforcing agreements
Typical Retention Periods:
- Account information: Until account deletion or 3 years of inactivity
- Transaction records: 7 years for tax and accounting purposes
- Customer support communications: 2 years
- Website analytics data: 26 months (Google Analytics default)
- When retention is no longer necessary, we securely delete or anonymize your information.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement appropriate technical and organizational security measures:
Technical Safeguards:
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure and firewalls
- Regular security assessments and updates
- Access controls and authentication systems
Operational Safeguards:
- Employee training on data protection
- Limited access to personal information
- Regular backup and disaster recovery procedures
- Incident response and breach notification protocols
Important Note: While we strive to protect your information, no internet transmission or storage system is completely secure. We cannot guarantee absolute security.
8. INTERNATIONAL DATA TRANSFERS
Our services are provided from the United Kingdom. When you use our services, your personal information may be transferred to, stored in, and processed in the United States or other countries outside the UK and European Economic Area. These countries may not have the same data protection laws as the UK.
By using our services, you consent to the transfer of your personal information to countries outside the UK. We implement appropriate safeguards to protect your information in accordance with applicable data protection laws, including UK GDPR and the Data Protection Act 2018. Where transfers occur to the United States or other jurisdictions without an adequacy decision, we rely on appropriate legal mechanisms such as Standard Contractual Clauses to ensure your data remains protected.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect personal information from individuals under 18 years of age. Our services are intended for adults only.
If we learn that we have collected information from someone under 18, we will:
- Delete the information immediately
- Terminate any associated accounts
- Take steps to prevent future collection
- If you believe we have collected information from a minor, please contact us immediately at support@securesoftwarekeys.com.
10. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have the following rights:
- Access and Portability: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Restriction: Request limitation on how we process your information
- Objection: Object to certain types of processing, such as marketing communications
- Data Portability: Request transfer of your information to another service provider
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
How to Exercise Your Rights
To exercise any of these rights:
- Email us at support@securesoftwarekeys.com
- Use the contact form on our website
- Send written request to our mailing address
We will respond to your request within 30 days and may require identity verification.
Marketing Communications
You can opt out of marketing emails by:
- Clicking the unsubscribe link in any marketing email
- Updating your account preferences
- Contacting us directly
Note: You cannot opt out of essential service communications related to your account or purchases.
11. PRIVACY RIGHTS FOR UK RESIDENTS
Under the UK GDPR and Data Protection Act 2018, UK residents have the following rights:
Right of Access: You have the right to request access to your personal information and receive a copy of it.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal information, subject to certain legal exceptions.
Right to Restrict Processing: You have the right to request that we limit how we process your personal information.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another organization.
Right to Object: You have the right to object to processing of your personal information, including for direct marketing purposes.
Rights Related to Automated Decision-Making: You have rights related to automated decision-making and profiling that produce legal or similarly significant effects.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how we handle your data.
If you wish to exercise these rights, please contact us using the details in Section 15. For more information about your rights, visit the ICO website at https://ico.org.uk
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Currently, we do not respond to Do-Not-Track browser signals, as there is no established industry standard for how websites should respond to these signals.
You can control tracking through:
- Browser cookie settings
- Third-party opt-out tools
- Privacy browser extensions
- Device privacy settings
13. PRIVACY RIGHTS FOR US RESIDENTS
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act:
- Categories of Information We Collect:
- Identifiers (name, email, IP address)
- Commercial information (purchase history)
- Internet activity (website usage)
- Geolocation data (general location)
- Your California Rights:
- Right to know what personal information we collect
- Right to delete personal information
- Right to correct inaccurate information
- Right to opt out of sale/sharing (Note: We do not sell personal information)
- Right to non-discrimination for exercising rights
Other State Residents
Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have similar rights. Contact us to exercise these rights.
14. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- Updates to applicable laws
- New features or services
When we make material changes:
- We will update the āLast updatedā date
- We may notify you via email or website notice
- Continued use of our services constitutes acceptance of changes
We encourage you to review this policy regularly to stay informed about how we protect your information.
15. HOW TO CONTACT US
If you have any questions about this Privacy Policy:
Contact Email: support@securesoftwarekeys.com
Mailing Address:
KEYS DIGITAL LTD
114 Lots Rd, London SW10 0RJ (Flat), UK, London
Phone: +447700182620
Website Contact Form: https://securesoftwarekeys.com/contact-us
UK INFORMATION COMMISSIONER’S OFFICE (ICO)
If you have concerns about how we handle your personal data, you can contact the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Phone: 0303 123 1113
Website: https://ico.org.uk